Terms of service

Avantia Metales S.A. de C.V.
Last updated: November 4, 2026

These terms apply to the use of www.avantiametales.com and to the purchases and quotes you make with Avantia Metales S.A. de C.V. (“Avantia”), located at Av. Fulton 18, Fracc. Valle de Oro, San Juan del Río, Querétaro, 76803, Mexico. The Returns and refunds policy, the Shipping policy and the Privacy notice are part of these terms. By buying in the store or accepting a quote, you accept them.

If a quote, a drawing or a purchase order signed by you and by Avantia says something different, what was signed prevails, as long as it does not take away rights the law gives you.

1. What we sell

Every product page in the store says which of these three types it is:

Resale, in stock: original parts from other brands, such as Eaton Crouse-Hinds and Killark, that we keep in stock. Avantia resells them; it is not their manufacturer.
Made to order: enclosures, boxes and panels in catalog sizes that we build in our plant after your purchase.
Custom: what we build from your quote and a drawing you approve (special enclosures, tanks, structural steel, laser cutting and more).

We sell to companies, professionals and individuals. Some rules change if you buy as an end consumer or if you buy to resell or to build the part into a project for a third party; where they change, we say so.

2. Product information

Photos are illustrative: the finish, accessories or some details may vary without changing the dimensions, material or rating stated on the product page.
Each product page says whether its dimensions are inside or outside dimensions. The technical data sheet governs and, for custom orders, the approved drawing.
If a dimension, a hole or the mounting is critical for your installation, tell us when you request a quote: we confirm it on the drawing before we build.

3. Certifications

The certifications, ratings (such as NEMA or IP) and standards stated on our product pages, quotes and drawings are Avantia's responsibility. If your project requires a specific certification, mark or standard, request it in writing with your quote and, before we build, we confirm in writing whether the part meets it.

4. References to other brands

On the pages of what we build, other manufacturers' brands (for example Hoffman, Eaton or Rittal) are mentioned only to show which model the dimensions match. Avantia is not affiliated with those companies, and its products do not carry those manufacturers' certifications unless the product page says otherwise. The equivalence is dimensional: before substituting a model in your project, check the mounting dimensions, holes and accessories on our drawing. The brands mentioned belong to their owners.

5. Prices

Prices are in Mexican pesos (MXN). The product page shows the price plus VAT (IVA) and the total with VAT; the total you pay in the store already includes VAT.
Freight is not included (see the Shipping policy).
We honor the price published at the time of your purchase.
The approximate price from the online quote tool is a reference, not an offer. The price of a custom order is the one in the formal quote, for the validity period stated in that quote.

6. Orders and payments

In the store: you pay the total when you buy, with the payment methods shown at checkout. If you choose bank transfer, we start your order once the payment shows in our account. We confirm your order by email.
Custom orders: a 70% deposit when you approve the drawing and the balance before we ship the part or hand it over at our plant, by bank transfer or another payment method we agree on. If you cancel, the deposit is not refunded.
We deliver or ship each part once it is fully paid.
Invoice: if you need a Mexican tax invoice (CFDI), request it when you place your order or write to us in the following days with your order number and your tax details.

7. Lead times

Resale, in stock: leaves our plant within 5 business days (Monday to Friday, excluding holidays) after your payment is confirmed. If the part is sold out, we let you know and you choose to wait for it or to get a full refund of what you paid.
Made to order: 6 to 8 weeks from the date we confirm your payment.
Custom: 6 to 8 weeks from the date you approve the drawing and we receive the deposit, unless the quote states a different lead time.
When we confirm your order we give you an estimated date. If we see we will not meet it, we tell you in advance and you choose to wait or to cancel with a full refund of what you paid.
If you change the drawing or the order after approving it, we confirm the new price and lead time in writing before we continue.
Freight transit time is added to these lead times.

8. Delivery and shipping

You can pick up your order at our plant at no cost or ask us to ship it. If you pick it up or send your own carrier, the transport risk is yours from the moment we hand it over. If we hire the freight, it is insured and we are responsible for the part until you receive it. How freight is quoted, insurance and what to check on delivery are in the Shipping policy.

9. Warranty

What we build (made to order and custom): 12 months from delivery against manufacturing defects: in material, welding, paint or finish, and in the assembly of hinges, latches and gaskets.
Resale, in stock: the manufacturer's warranty. You file the claim with us and we handle it. In no case is it shorter than 90 days from delivery.
What it does not cover: normal wear from use; damage from installation, use or maintenance other than what the product page indicates; use in an environment harsher than the part's rating or material allows (for example, carbon steel where stainless steel is needed); impacts after delivery; and damage caused by holes, cuts or modifications made by others. A hole you drill does not void the warranty on the rest of the part.
How to claim it: write to us with your order or reference number, photos and a description of the problem. We repair or replace the part; if that is not possible, we refund what you paid for it. The warranty is honored at our plant: the freight to bring us the part and to send it back to you is on you.
The time a repair takes does not count toward the warranty period.

10. Returns and cancellations

See the Returns and refunds policy.

11. Liability

We are responsible for our products as these terms and the law provide. If you buy to resell or to build the part into a project for a third party, our liability for a product is limited to repairing it, replacing it or refunding what you paid for it, and does not include indirect damages such as production downtime or lost profits, except in cases of fraud or bad faith on our part. If you are an end consumer, Mexico's Federal Consumer Protection Law applies, without these limitations.

12. Use of the site and of your files

The texts, photos, drawings and plans on the site belong to Avantia. You may download and use them to quote, buy and install our products; any other use requires our written permission.
We use the drawings and files you send us only to quote and build your order, and we do not share them with other customers. How we handle your data is in the Privacy notice.
Please give us truthful information and do not use the site for anything illegal or to harm it.

13. Changes to these terms

If we change these terms, we publish the new version here with its date. Your order is governed by the terms in force on the day you placed it.

14. Governing law and disputes

These terms are governed by the federal laws of Mexico. If you have a complaint, please write to us first, because we want to solve it (see Contact). If you are a consumer, you may contact Mexico's Federal Consumer Protection Agency (Profeco) at any time. For any other dispute, the parties submit to the competent courts of San Juan del Río, Querétaro, Mexico.